In this video, I’ll share one of the best tips and methods when it comes to better UX design leadership or any team leadership & management for that matter. Condor Moment is a technique that has been added to British Army’s leadership handbook as a method to make better decisions when ‘poo hits the fan’ aka when you as a UX leader or a design manager face a storm of issues, all at once. The origin of this is pretty hilarious too.