Thomas Wilson⁠ is a UX design thought leader, service designer and industry veteran currently focusing on CX/UX/EX and AI strategies.

In this session, we delve into a few hot topics: service design and its stark differences across the UK and the US, how future digital services can be shaped with AI, why absolutely everyone needs a portfolio and what makes for good and bad design leadership. We also discuss the recent theme of ‘founder mode’ and how it’s masking more pertinent issues of innovators vs adaptors in tech.

This episode offers valuable perspectives for design professionals and enthusiasts on staying ahead in the rapidly evolving field of experience design.

Listen to the episode

Also available on all major podcast platforms (Spotify, Apple Podcasts, Amazon, etc.) and Youtube.

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Connect with Thomas here: https://www.linkedin.com/in/thomasianwilson/