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Fuzzy Cognitive Mapping for UX Design in Human-centered AI

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Human-centered AI, eh?

Depending on your career projection in the experience, service, and product design, you might just be lucky enough to work on grand projects that build on top and support human decisions. It almost doesn’t matter how advanced the machine learning algorithms and AI are if it doesn’t support us (humans) and the decisions we make in the daily tasks. Therefore to be meaningful and effective the product and services must be truly human-centric and approached with humans in mind. U

sing techniques and methods like fuzzy cognitive mapping (borrowed from CS and data science) UX designers can quickly and collaboratively outline the human decision-making patterns, key signals, consideration points, and their relationships. The resulting map then becomes a perfect starting point to build an overarching machine learning solution.


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