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The Biggest UX “Dark Patterns” Lawsuit Yet? Amazon’s Iliad Flow

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Have you noticed the sudden increase of manipulative, deceptive product UX and service design decisions that keep popping up in the news? In this case, we will analyse the most recent “dark patterns” case, and likely one of the most significant FTC lawsuits against Amazon Prime subscriptions codenamed “Iliad flow”.

FTC filing: https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their


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